IT Support

In April the team dealt with 363 tickets, and achieved a 92% SLA.

Our backlog stands at 95 open tickets we are working to fulfil.

What we've done in April:

Staffing: We have hired an IT Developer to assist in making new applications to improve the ways we at Westerleigh Group and Distinct Cremations work.

Training: Both Jon and Roz have taken and passed their Azure Fundamentals certification, working to improve the service we provide staff.

IT Site Audits: Our audits of the state of the network infrastructure at each site have continued. IT staff have been visiting sites to perform the audit and note any improvement work requirements, such as improvements to Wi-Fi, the network, and power availability for IT equipment and phones.

Coming up:

IT Site Audits: More sites will be audited to update their IT equipment.